Refund and Return Policy
Last updated: June 29, 2026
Nayla Beauty wants customers to feel confident purchasing from the store. Because beauty and personal care products can be sensitive for hygiene and safety reasons, some products may have return restrictions.
Return Eligibility
Returns may be accepted only when:
- The request is submitted within the return window stated on the website.
- The product is unused, unopened, and in original condition where required.
- The item is not excluded for hygiene, safety, final-sale, or supplier restriction reasons.
- The customer provides order details and required evidence.
Damaged, Defective, or Wrong Items
Customers should contact Nayla Beauty as soon as possible if an item arrives damaged, defective, or incorrect. Photos, order number, packaging evidence, and product details may be required.
Non-Returnable Items
Certain products may not be returnable, including opened cosmetics, skincare, haircare, personal care products, final-sale items, gift cards, and products restricted by hygiene or supplier policy.
Refunds
Approved refunds are issued to the original payment method where possible. Processing time depends on the payment provider, card issuer, and bank.
Return Shipping
Return shipping responsibility depends on the reason for the return, product condition, supplier policy, and applicable law. Customers should not send returns without receiving instructions from Nayla Beauty.
Cancellations
Cancellation requests may be accepted before an order enters fulfillment. Once an order has been processed by a supplier or shipping partner, cancellation may not be possible.
